Education :------;Graduate
Experience :4-10 Years
Industry :BPO
Work Time :
Salary : 85000 /- Per Month
Incentive :
Language Known :
Phone : +9198********
Email : ****@*****.com
Website : www.******.com
Job Description :Domain: International BPO Designation: Manager Dialer & MIS Education: Any Graduate Experience: Minimum 5+ years of experience into MIS, Reporting and Dialer Management LOCATION: Pune CTC UPTO 11.00 LACS PA JOB RESPONSIBILITY: • Demonstrates functional expertise to coach/mentor peers/team members • Provide insights from the P/L of the process and suggest corrective actions • Cost optimization and maximum utilization of resources for productivity • Comes out with new ideas for process improvements • Tracks and drives process budget and manpower • Manages day-to-day reporting analytics and automation • Follow up on the billing and collections of revenues booked • Expert in managing Genesys Dialer including back end coding and coding in expert mode • Good knowledge of managing PRIs and DIDs • Knowledge of Billing and managing P&L
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