RTM jobs in Pune

Education :------;12th Pass

Experience :4-10 Years

Industry :BPO

Work Time :

Salary : 20000 /- Per Month

Incentive :

Language Known :

Phone : +9198********

Email : ****@*****.com

Website : www.******.com

Job Description :Domain: International BPO Designation: RTM Education: Minimum 12th pass Experience: Should have min 6 months to 1 year experience on Real Time Monitoring, Planning & Scheduling LOCATION: Pune CTC UPTO 2.50 LACS PA JOB RESPONSIBILITY: • Forecasting future volumes and handle times to arrive at a capacity plan • Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined Aux/ Wrap/ Breaks & Shifts. • Real time queue monitoring (RTQM) • Create rosters to meet the forecasted demand / SL objectives • Identify call volume trends and average on a weekly, monthly, quarterly and seasonal basis • Understand capacity calculation and Data Modelling • Forecast and proactively identify SL / staffing gaps • Knowledge of Genesys Dialer